Policies

Do you need concrete products and accessories? Are you looking for a company that offers quality precast concrete products in Moose Creek? If yes, your search ends here. As a family-owned and -operated company, Moose Creek Cement Products is committed to serving its clients in a professional manner. We ensure to abide by our policies and expect to maintain and improve the relationship with our clients. Read the below sections to know more about our policies. Call us now if you have any questions. We will be happy to help you.

Shipping/Service Policy

Moose Creek Cement Products (2006) Limited delivers using their company trucks. Freight charges may be included or extra to the product pricing. Quantity, dimensions, weight, and distance from our location are factors that determine the cost. Any product shipped via brokers will be quoted freight on board, not unloaded, to the jobsite. Please call during the daytime to determine if there will be freight charges and what the rate would be. Items that weigh more than 2,000 kg may be set in place by the delivery truck. The site access must have a clearance of 14’0 of trees, branches and other overhead obstacles. The excavation area needs to be ready, safe, free, and clear of obstacles and any hazards. Items less than 2,000 kg are delivered to the site for the contractor to install. Our certified drivers and operators have the right to refuse to enter a site, offload, or attempt any operation he feels would endanger himself, our customer, the general public, property, or our equipment. Our trucks leave the public roadway under the discretion/instruction of the customer or landowner. Moose Creek Cement Products (2006) Limited will not be responsible for property damages caused by our trucks or operators, or costs incurred by the delay of delivery/service, or breakdown of our equipment. Unreasonable delays onsite that are outside the normal scope of work for the delivery/service will incur extra charges for equipment rental.

Return/Exchange Policy

Custom ordered units might not be returned for refund or exchange. Stock items in original condition* may be returned or exchanges within 45 days. A copy of the receipt is required, and a 25% restocking charge will apply to refunds. Items that are picked up by a Moose Creek Cement Products (2006) Limited truck for refund will be charged additional freight charges.

*Original condition means; not chipped, cut, cracked, covered in mud, dirt, mortar or anything else that would take away from its “like new” appearance.

Warranty Policy

Products manufactured by Moose Creek Cement Products (2006) Limited are warranted for one year, from the date of sale, against defects of construction. Defective products will be repaired or replaced, at the manufacturer’s discretion. Warrantied products will be replaced in the same manner as which they were originally purchased. Moose Creek Cement Products (2006) Limited will not be held liable for labour costs incurred during replacement or damages caused by the product failure. Items not manufactured by Moose Creek Cement Products (2006) Limited will be subject to the individual product manufacturer’s warranty.

Privacy Policy

At Moose Creek Cement Products (2006) Limited we place high importance on our customer's privacy. We will never share your personal information with any outside companies and do not sell customer lists or information of any kind.

Payment Policy

Address

16525 Sixth Road
Moose Creek, ON
K0C 1W0

Information

Moose Creek Cement Products

  613-538-2381
 613-538-4870
  info@moosecreekcement.ca

Hours

Monday - Friday 07:30 AM - 05:00 PM

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